Overview
If you do not comply with any of the conditions below. We reserve the right to refuse the return or exchange or to impose different or additional conditions.
Order Cancellations
Orders that you submit online are processed within one business day. Should you choose to cancel an order it MUST be done within 24 hours of original purchase.
Returns & Exchanges
NO RETURNS OR EXCHANGES. ALL SALES ARE FINAL.
Shipping
Please allow up to 15 minutes for electronic delivery, and be sure to check spam folders just in case!
It takes 5 – 7 business days to fulfill an order, after which it is shipped out. The shipping time depends on your location but can be estimated as follows:
USA: 5 – 7 Business Days
Typically, from the time you place your order to receiving it, the average elapsed time is 7 -14 days (depending on quantity, production time, and any unforeseeable delays including but not limited to material availability, holiday shipping rush, etc.)
We work with an on-demand order fulfillment company with facilities in the United States!
Order still hasn't arrived?
Before getting in touch with us, please help us out by not doing the following:
- Check your shipping confirmation email or visit our Track Your Order page for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
Note: Package theft is on the rise- if you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!
If the shipping address was correct, and the package wasn’t left at the post office or at home, get in touch with us
Need help?
Contact Us at xqlusive4u@gmail.com, Include your Name and Order number in the email.